Privacy Policy

 

1. Introduction

Welcome to Socialfy.

Socialfy (“Socialfy”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of individuals who visit our website, register an account, create websites, purchase subscriptions or otherwise use our services.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you interact with https://socialfy.co.uk and our associated website creation, hosting and subscription management services (collectively, the “Services”).

Socialfy provides an online platform that enables individuals, businesses and organisations to create, customise, publish and manage websites using templates, themes and website-building tools.

We aim to process personal information transparently and in accordance with applicable data protection legislation, including:

  • The UK General Data Protection Regulation (UK GDPR).
  • The Data Protection Act 2018, as amended.
  • The Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), as amended.
  • Other applicable UK privacy and data protection legislation.

This Privacy Policy should be read alongside our Terms of Use and any additional policies governing specific services.

By using Socialfy, you acknowledge that you have been provided with this Privacy Policy. Where consent is required for particular processing activities, we will request it separately.

2. Who We Are

Socialfy operates the website at https://socialfy.co.uk and provides website creation and hosting services.

For personal information collected directly for our own business purposes, such as account registration, billing, platform administration and customer support, Socialfy generally acts as the Data Controller.

This means that we determine why and how that information is processed.

Data Controller Details

Business Name: Socialfy
Legal Entity: [Insert registered business or sole trader’s legal name]
Registered or Business Address: [Insert address]
Website: https://socialfy.co.uk
Privacy Contact Email: [Insert privacy contact email]

Where we process personal data on behalf of customers operating their own websites, our role may instead be that of a Data Processor, as explained in Section 13.

3. Information We Collect

The personal information we collect depends on how you interact with Socialfy and which Services you use.

3.1 Information You Provide Directly

When you create an account, subscribe to a plan or contact us, we may collect:

  • Full name.
  • Username.
  • Email address.
  • Business or organisation name.
  • Billing address.
  • Country and region.
  • Telephone number, where requested.
  • Website name and requested subdomain.
  • Subscription plan and billing preferences.
  • Customer support enquiries.
  • Communications and feedback you send to us.

We collect information necessary to provide the requested Services and may collect additional information where you choose to provide it.

3.2 Account and Login Information

When you register or log into Socialfy, we may process:

  • Account identifiers.
  • Username and email address.
  • Securely stored password hashes.
  • Login dates and times.
  • IP addresses associated with account activity.
  • Authentication and session information.
  • Account preferences.
  • Records of relevant security activity.

Passwords should be stored using appropriate cryptographic hashing rather than in readable text.

You are responsible for maintaining the confidentiality of your account credentials.

3.3 Website Creation Information

When you create a website using Socialfy, we may process:

  • Website titles and descriptions.
  • Selected templates and themes.
  • Website configuration settings.
  • Uploaded images, documents and other media.
  • Website pages, posts and related content.
  • Custom domain or subdomain information.
  • Website administrator information.
  • Installed or enabled website features.
  • Technical records relating to website operation.

Depending on how your website is configured, some of this information may be publicly accessible.

You are responsible for deciding which content you choose to publish through your website.

3.4 Payment and Subscription Information

When you purchase a paid subscription or another chargeable service, we may collect or receive:

  • Billing name and address.
  • Email address.
  • Subscription plan.
  • Payment amount and currency.
  • Transaction reference numbers.
  • Subscription and renewal dates.
  • Payment status.
  • Payment provider identifiers.
  • Refund and dispute records.
  • Limited payment method details supplied by our payment processors.

Payments may be processed by third-party payment providers, including PayPal and other payment services made available through the Platform.

We do not require customers to provide their complete payment card details directly to Socialfy where these details are securely collected by the payment processor.

Payment providers may process additional personal and financial information under their own privacy policies.

For further information about PayPal’s privacy practices, visit:

https://www.paypal.com/uk/legalhub/paypal/privacy-full

3.5 Technical and Usage Information

When you visit Socialfy, our website, hosting infrastructure and associated services may automatically record technical information, including:

  • Internet Protocol (IP) address.
  • Browser type and version.
  • Device type.
  • Operating system.
  • Referring website.
  • Pages requested.
  • Date and time of access.
  • Technical error records.
  • Login attempts.
  • Security-related events.
  • Cookie and session identifiers.
  • Website performance information.

This information may constitute personal data, particularly where it can identify or be associated with an individual.

We use it for legitimate operational purposes, including maintaining service availability, diagnosing technical problems and protecting our infrastructure.

3.6 Information from Other Sources

We may receive information from third parties involved in providing our Services.

These may include:

  • Payment processors confirming transactions.
  • Domain registrars supplying domain configuration information.
  • Hosting and infrastructure providers.
  • Security and fraud prevention services.
  • Customer support providers.
  • Authentication services, where integrated.
  • Authorities or other parties where disclosure or receipt of information is legally justified.

We will process information received from third parties only where an appropriate lawful basis exists.

4. How We Use Your Personal Information

Socialfy processes personal information for specified and legitimate purposes.

These may include:

4.1 Providing Our Services

We use information to:

  • Register and manage accounts.
  • Authenticate users.
  • Create and host customer websites.
  • Enable website customisation.
  • Provide account dashboards.
  • Manage subscriptions.
  • Process billing and payment confirmations.
  • Deliver requested website functionality.
  • Provide technical assistance.

4.2 Platform Security

We may process personal information to:

  • Detect suspicious login activity.
  • Prevent fraudulent transactions.
  • Identify attempted unauthorised access.
  • Investigate website abuse.
  • Protect against malware.
  • Maintain server and network security.
  • Enforce our Terms of Use.

4.3 Customer Support

We use contact and account information to respond to enquiries, investigate technical problems, assist with billing issues and resolve complaints.

4.4 Service Improvement

Where lawful and appropriate, we may analyse how visitors and customers use Socialfy to improve website performance, identify technical issues and develop features.

Where possible, we use aggregated or anonymised information.

4.5 Legal and Regulatory Compliance

We may process information to comply with legal duties involving accounting, taxation, data protection, security incidents, lawful requests and other applicable obligations.

4.6 Service Communications

We may send essential communications concerning:

  • Account registration.
  • Security notifications.
  • Payment receipts.
  • Subscription renewals.
  • Payment failures.
  • Website service interruptions.
  • Changes affecting your Services.
  • Important legal or policy updates.

These operational communications are separate from optional promotional marketing.

5. Lawful Bases for Processing Personal Data

Under the UK GDPR, we must have a valid lawful basis for processing personal information.

The appropriate basis depends on the information and purpose involved.

Processing Purpose Lawful Basis
Account creation and administration Performance of a contract or steps requested before entering a contract
Website creation and hosting Performance of a contract
Subscription and billing management Performance of a contract
Accounting and applicable tax records Legal obligation
Fraud prevention and platform security Legitimate interests and, where applicable, legal obligation
Customer support Contractual necessity or legitimate interests
Essential service notifications Contractual necessity, legal obligation or legitimate interests, depending on the notification
Optional marketing communications Consent or another lawful basis where permitted by direct marketing rules
Non-essential cookies and associated analytics Consent where legally required
Legal claims and disputes Legitimate interests or legal obligation, as applicable

Where we rely on legitimate interests, these may include protecting our business and customers against fraud, maintaining service security, responding to enquiries and improving the reliability of our Services.

We consider the impact of relevant processing on individuals’ rights and freedoms before relying on legitimate interests.

Where consent is the lawful basis, you may withdraw it at any time.

Withdrawal of consent will not affect processing lawfully carried out before that withdrawal.

If we process sensitive personal information requiring an additional legal condition, we will identify and apply the relevant condition before undertaking that processing.

6. Website Visitors

Like many website operators, Socialfy automatically receives technical information when visitors access our website.

This may include browser information, IP addresses, operating systems, referring websites and visit timestamps.

We use this information to maintain website functionality, identify security risks, troubleshoot technical issues and understand how our Platform is performing.

Where analytics are used, we will apply appropriate privacy controls and obtain cookie consent where required.

We may create aggregated statistical reports showing general website usage.

We will not represent information as anonymous where it can reasonably identify an individual.

7. Cookies and Similar Technologies

Socialfy uses cookies and similar technologies to support website functionality, maintain secure login sessions and remember applicable preferences.

A cookie is a small piece of information stored on your device by a website.

Different categories of cookies may be used.

7.1 Strictly Necessary Cookies

These cookies support essential website functions such as:

  • Account authentication.
  • Secure login sessions.
  • Checkout sessions.
  • Security protection.
  • Maintaining essential website preferences.
  • Preventing fraudulent or unauthorised activity.

These cookies may be used without consent where an applicable legal exemption allows it.

7.2 Functional Cookies

Functional cookies may help remember optional settings and preferences.

Consent will be requested where required.

7.3 Analytics Cookies

If Socialfy uses analytics technologies, these may help us understand visitor numbers, website performance and how users interact with the Platform.

Any applicable consent and transparency requirements will be followed.

7.4 Marketing Cookies

If advertising or marketing technologies are introduced, they may be used to measure campaign effectiveness or support advertising personalisation.

Such cookies will not be set without appropriate consent where required by law.

7.5 Managing Cookies

Where non-essential cookies require consent, you will be offered appropriate choices before those cookies are placed.

You may change or withdraw your consent through the available cookie preference controls.

You can also manage cookies through your browser settings.

Disabling essential cookies may affect login, checkout or other necessary Platform functionality.

Further information about the specific cookies used by Socialfy, their providers, purposes and lifetimes should be available in our separate Cookie Policy.

8. Payments and E-Commerce

Socialfy may collect and process personal information when users purchase subscriptions or services.

Payments may be handled through secure third-party payment gateways, such as PayPal.

When you make a payment, the relevant provider may collect information necessary to authorise and process the transaction.

Socialfy may receive transaction confirmations and associated billing information in order to:

  • Activate subscriptions.
  • Maintain accurate billing records.
  • Process subscription renewals.
  • Manage cancellations.
  • Investigate payment problems.
  • Handle refunds and disputes.
  • Comply with applicable financial and tax obligations.

Payment information will be retained only as long as necessary for legitimate business requirements and applicable legal obligations.

Third-party payment providers act under their own privacy responsibilities where they independently determine the purposes and means of processing personal information.

Please consult their privacy policies for information about their processing activities.

9. Marketing Communications

Socialfy may occasionally provide information about new features, website templates, services, offers and Platform developments.

We will send direct electronic marketing only where it is permitted under applicable data protection and electronic marketing laws.

Where consent is required, we will obtain it before sending promotional communications.

Where legally permitted, we may rely on an applicable existing-customer marketing exception, subject to the required conditions and opt-out opportunities.

You may unsubscribe from optional marketing communications at any time using the unsubscribe facility provided or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential account, payment or security communications.

We do not sell customer email